Mon. Mar 4th, 2024

Ushur has partnered with Five9 to integrate its AI-powered Customer Experience Automation (CXA) platform into the Five9 CX Marketplace. The collaboration will allow businesses to seamlessly add Ushur’s CXA capabilities to their own offering using Five9’s Intelligent Cloud Contact Center environment. Ushur’s platform is designed to deliver personalised customer journeys through intelligent automation, while Five9’s advanced cloud contact center solutions facilitate human-centric customer experiences and operational efficiency. The partnership aims to improve customer experiences by lowering the barriers to entry for multi-channel journeys.