Wed. Jul 24th, 2024

The Best of Enterprise Connect competition is set to showcase new AI innovations in communications and CX technology. While AI has been a prominent feature in the industry for some time, recent advancements have resulted in increased hype and progress. The competition, taking place in March, will highlight the impact of AI on customer experience, meetings/conferencing, and systems management. However, there is debate over whether AI should continue to be recognized as a standalone category, as it is expected to become a fundamental part of various other areas within the industry. The hope is that the competition will highlight products that can deliver real impact rather than just flashy demos. The show floor at the March event will provide an opportunity to explore the latest innovative technologies, many of which are rooted in AI.